Support Program

Entando's support program helps enterprises develop and support projects with an enterprise level SLA and the ability for teams to choose when to pay for support.  Start with the free community edition and add production and developer support at any time.

Software Update Repository

Entando provides subscription customers access to a code repository for bug fixes, security patches, updates and service packs.

Production Support

Subscriptions also provide customers access to production support allowing emergency bug fix requests and individual care on the phone.

Developer Support

Many project developers also appreciate Entando's included Developer Support which allows customer support for complex questions not related to bug-fix issues.

Product Support Subscription Basic Plus Premium
Software
Component Add Ons Core Platform Components Free Free Free
  Standard Components Free Free Free
  Enterprise Components See price list See price list See price list +10% discount
  Software License Included Open Source Open Source and Commercial Open Source and Commercial
Support Services
  Access to Sofware Update Repository
(bug fix, updates, service packs)
Yes Yes Yes
  Update Notification Alerts Yes Yes Yes
  Production Support
(SLA for Customer Defined Bugs, Security Issues)
- Yes Yes
  Max Web Response Time - 4 business hours 4 hours
  Phone Support - 8x5 24x7
  Max Phone Response Time - 2 business hours 2 hours
  Number of Customer Contacts - 5 10
  Prepackaged Professional Services Available Available Available
  Live Online Training Available Available Available
Pricing
  Annual Subscription Priced Per Instance Priced Per Instance Priced Per Instance
  Additional Developer Support Available Available Available
  Additional Customer Contacts Available Available Available

 

EOSL Policy

All customers receive a minimum of 2 years support after the initial purchase date for each Entando version. Extended support is also available for each version for up to 5 years after the initial purchase date.