How To Standardize UX Across Your Organization
When a customer interacts with your brand via a web application, you always want them to have an experience that’s intuitive as well as recognizably “you.” Users want applications that look and behave in a way that they are accustomed to, and they will come to love brands that do so in a visually consistent way.
Sites like Facebook and Medium are masters of simple consistency that’s immediately recognizable. When you see the buttons like, comment, and share, you immediately recognize Facebook. When you see the simple clap icon, your mind immediately is drawn to Medium.
So organizations must strive for a user experience that’s fast and convenient regardless of where they interact with your brand, which builds brand equity. But even more than than consistent functionality, these experiences should have a consistent look and feel across different devices, channels, and applications.
When you couple ease of use with a distinct look that defines your brand, you're able to turn casual users into all out fans.
Maintaining a standardized experience is always difficult, but especially so in larger organizations. When your enterprise has multiple teams of UX designers and developers across many applications, each with their own user interface and consumer experience, it can become extremely difficult to ensure that these experiences are harmonized across every application and channel. But the organizations that excel here often are the ones that gain a considerable competitive edge.
Here are 3 key steps in developing a modern user experience that’s standardized across your enterprise.
Identify where inconsistencies exist.
This may seem simple, but it’s incredibly important. In order to cultivate a consistent user experience across your organization’s applications and channels, you must first identify where the inconsistencies currently lie. What aspects of your consumer’s experience are clunky when switching between channels or apps? Maybe notification symbols and sounds are different. Maybe menu options are inconsistent. These inconsistencies slow down your user and muddy your brand’s identity.
Take care to discover what will create a more fluid experience for the user. You can do this by constructing a customer journey map, documenting every experience a customer would have with you. Discover and define what the user’s goals are, and see how to best enable your user to achieve them.
The larger and more complex your organization, the more likely it is that certain inconsistencies and pain points will begin to present themselves during this research, especially if you haven’t paid special attention to UX consistency in the past. Organizations don’t naturally trend toward simplicity and standardization. It must be intentional.
These customer journey maps will enable you to see where your overall user experience can be improved from a standardization perspective. So conduct UX research with a particular emphasis on discovering where one part of the consumer experience is disunified from another.
Develop a design language system.
Key to empowering independent yet harmonized design decisions across your teams is a unifying vision for your organization's UX design that is communicated clearly and consistently. You need to intentionally develop a design language system that defines your organization’s unique but consistent approach to UX design. Your teams need a grid through which to filter all of their design ideas.
A design language is more than a style guide that defines things like color palette and font; rather it outlines how an experience ought to be laid out, how it should be animated, and how it captures the essence of your brand.
Google’s Material Design, IBM, and the BBC all serve as excellent examples as to how a common design language can be developed and communicated. A good design language system promotes unity over uniformity, enabling designers to express creativity while maintaining and even enhancing a cohesive vision for brand identity.
You want to empower your UX engineers and designers to make their own decisions, but to frame that freedom within an agreed upon framework.
Build components that can be reused across projects.
One very effective way to ensure that your design language system is being adhered to across your organization is to build reusable micro frontends that can be leveraged across multiple projects. Rather than building large monolithic structures, micro frontends enable agility in updating user experiences and empower code reuse. These reusable components should be stored in a central repository for your teams to access.
This enables you to standardize your look and feel and accelerates development of new features and functions without needing to reinvent the wheel.
Over time, as you build a robust repository, you are able to drive the cost of development down while also increasing consistency across your applications.
Modernize and standardize your user experience with Entando.
Today’s consumers expect user experiences that are fast and convenient. In order to rise to the level of these expectations, enterprises need to deliver application updates faster than ever. That’s why we built a platform that enables you to innovate user experience at the pace of your ideas, using micro frontends on top of a robust DevOps structure.
Entando is the leading open source micro frontend platform for building enterprise applications on top of Kubernetes.
Our modern development stack empowers you to develop modern user experiences using cross-functional teams that can push updates independently.
Create a common user experience across all your applications and channels with a library of frontend components that can be reused across your site or application. Entando’s Digital Exchange provides an internal marketplace to help ensure that all parts of your site are maintaining your organization’s latest brand standards, where you can update once to update everywhere.
Entando is fully open source with available enterprise support. Begin developing on the platform today, and schedule a call with us to see how we can partner with your business.